Farmington Presbyterian Manor wins 2023 Pinnacle Customer Experience Award!

Congratulations to Farmington Presbyterian Manor for winning the 2023 Pinnacle Customer Experience Award, earned because of positive customer feedback through telephone surveys.

Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights recent survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between January and December 2022, Farmington Presbyterian Manor residents and their families gave the community high scores for cleanliness, communications, and the admission process. They also said they would recommend the community to others.

“I would tell them that it is very clean,” said one resident’s family member. “They’re very attentive, they have exceptional care.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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