Farmington Presbyterian Manor shares customer service survey results

Farmington Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between July 2021 and June 2022, Farmington Presbyterian Manor residents and their families gave the community high scores for demonstrating dignity and respect, cleanliness, the professional therapy offered. They also said they would recommend the community to others.

“The staff are amazing,” said one resident’s family member. “The service was awesome. Overall, we appreciate everything.”

Another said they would recommend the community. “I would tell them how nice it is and how well they care of people.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.