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Farmington Presbyterian Manor shares customer service survey responses

Farmington Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.
The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between September 2022 and August 2023, Farmington Presbyterian Manor residents and their families gave the community high scores in for demonstrating dignity and respect, cleanliness, and the admission process.  
Many residents also said they would recommend our community to others. “I would tell them they have a good staff,” said one resident’s family member. “I like the kindness and the care,” said another resident.
We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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