Farmington Presbyterian Manor receives customer experience award
Farmington Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2021 Customer Experience Award™. Qualifying for the award in both assisted living and health care, Farmington Presbyterian Manor displays a continued dedication to providing Best in Class senior healthcare services.
“The past year has been unlike anything I’ve experienced in my more than 40 years in senior living,” said Jane Hull, executive director. “The Customer Experience Award shows that our residents and their families continue to have faith in our ability to carry out our mission to provide quality senior services guided by Christian values.”
Throughout its 59-year history of serving the community, Farmington Presbyterian Manor has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2020, a sampling of Farmington Presbyterian Manor’s residents and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate the community in specific categories.
Every month, Farmington Presbyterian Manor has gathered its real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, Farmington Presbyterian Manor has satisfied the rigorous demand of scoring in the top 15 percent of the nation across a 12-month average.
Assisted living residents and their family members rated the community in the top 15-percent for variety of food and menu options, communication, activities, meeting transportation needs and overall customer experience.
In addition, health care residents and their families rated the community highly in overall satisfaction, nursing care, dining service, quality of food, cleanliness, meeting individual needs, laundry service, communication, response to problems, activities, admission process, safety and security, willingness to recommend to others and overall customer experience.
A customer satisfaction measurement firm with 25 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.
Farmington Presbyterian Manor offers independent living, assisted living, Alzheimer’s and dementia care, long-term health care and short-term rehabilitation services. For more information about Farmington Presbyterian Manor, contact Anne Allen at 573-756-6768 or aallen@pmma.org.
