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Farmington campus shares customer service survey results

Farmington Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic above highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between June 2020 and May 2021, Farmington Presbyterian Manor residents and their families gave the community high scores in demonstrating dignity and respect, cleanliness and ease of the admissions process. In addition, residents and their families indicated a high likelihood they would recommend the campus to others.

“They get right to things and get them done, and I really like that,” one respondent said. “I would tell [others] that it is a great place to take your family member. It is clean, and the people are friendly. They get right to it and get the job done.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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