Farmington Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM.
The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Farmington Presbyterian Manor received the award for assisted living and skilled nursing.
Over the course of 2018, a sampling of Presbyterian Manor’s residents and their families participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Presbyterian Manor in specific categories.
“The Customer Experience Award reflects our staff’s dedication to our mission – to provide quality senior services guided by Christian values,” said Jane Hull, executive director. “It is a tremendous compliment that our residents rate us so highly for those efforts.”
Farmington scored in the top 15-percent in the categories of admissions process, cleanliness, dignity and respect, dining service, meeting individual needs, laundry service, nursing care, overall customer experience, overall satisfaction, professional therapy, quality of food, willingness to recommend to others, response to problems, and safety and security for Assisted Living satisfaction surveys.
In addition, Farmington scored in the top 15-percent in the categories of cleanliness, overall satisfaction, personal care, willingness to recommend to others, response to problems and meeting transportation needs on Skilled Nursing satisfaction surveys.
Through Pinnacle Quality Insight’s monthly phone surveys, Farmington Presbyterian Manor has gathered real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary, continuing a 57-year emphasis on ensuring the individual needs of every resident are met.